Calile

Our Returns Policy

When purchasing a product from Archi, we hope you are 100% happy with your purchase. However in the unlikely event that you are unsatisfied please contact us in writing via email hello@archi-home.com within 3 business days of receiving your order. Please include your order number and reasons why you are unhappy with your product.

Once we have received your email, we will advise to return your product to our warehouse. 

All products returned to Archi for an exchange or store credit must be as purchased, intact and in exact condition as received. Products must not be damaged, used, altered or washed. Archi reserves the right not to accept an exchange or refund if this is not proved to be the case. Once approved and returned acceptable for resale the product will then be exchanged or the amount transferred to a credit voucher for the value of the product.

Please note, while every effort has been made to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction.

- Refunds are only available for faulty products.

- Shipping costs are non-refundable.

- Strict No returns policy on all sale items including promotional discounts and our discount codes/Credit vouchers.

Shipping costs will be paid in full by the customer. The cost of sending a replacement or new purchase via a store credit is also at the customer’s expense. Please note that all credit codes are valid for 12 months from the date of issue.

Pre Orders

Once your pre-order is made we cannot offer a refund as each item is made to order. 

Faulty or Damaged product

In the unlikely event you receive a faulty or damaged product, please advise us in writing at hello@archi-home.com within 3 business days from the date of delivery.

Once we have received your email and approved the return, we will notify you via email to return your product to Archi. Any Shipping costs will be paid in full by the customer.

Once we have received the product and we have deemed accepted, we will notify you via email. You will then be entitled to a refund/exchange or store credit. Please allow 3-5 business days for the refund to be processed by your original payment method.